Frequently Asked Questions

Beginner users and signing up

Yes, you can sign-up at Groom Gear for free. No fee is charged for the promotional period.

Yes, any user can cancel subscription without any pre conditions for Groom Gear irrespective your transactions.

Yes, You could obtain the data by sending an eamil to our support team.

Yes, you could join any time within 30 days of your cancellation. After 30 days your need to create a fresh account and join as a new business user.

Pricing

Yes, we provide a section for various subscription options. Kindlt refer the pricing options & features.

No, we dont have any additional or hidden pricing while subscribing or using the application.

Yes, We have partnered with various niche product providers and supply them to the Groom Gear Clients at a discounted price

We provide various range of products which are chemical free in nature.

We don't have any additional pricing, Since we direclty procure & supply from manufactures.

Promotions

No, you dont have any limit on creating promotions

Yes, we yon send SMS through subscring to our SMS options and top up the balance and use the same.

The validity of the promotions is set by you while creating the promotions.

Go to my wallet and click on redeem. You can withdraw coins using UPI or a bank account.

Coins are an in-app currency that can be withdrawn using your UPI or bank account.

You can earn coins by

  • Participating in the contests. we launch multiple contests regularly do keep a close watch to participate in the contests and win coins.
  • Refer new friends and earn our referral reward.

You can withdraw the earned coins to your UPI wallet or bank account

  • 2 coins = 1 INR
  • You can see the coins in your wallet (link to wallet)

It is very simple, go to my wallet and click on redeem. You can withdraw coins using UPI or bank account.

You need 100% complete your profile like updating your profile, becoming a verified user & connecting your portfolio before you can redeem your Mates coins.

  • To withdraw first time you have to complete your profile and verify your account.
  • To withdraw more than 200 coins you have to import portfolio.

You need to earn a minimum of 200 Mates coins to redeem. There is no maximum limit, you can redeem as much as you can. If you are a first-time signup user you can redeem your first 100 coins within 5 days of joining. For other instances, you need to earn at least 200 coins to redeem it.

You can redeem up to 4 times every month.

When you signup through a valid referral investments will reward you with Mates coins. You can redeem these coins by verifying your account.

There is no expiry for Mates Coins; you can redeem them whenever possible.

Locked Coins are dependent on contests, with respect to the contests the tenure of the lock-in period for coins won can be different. Please read the terms and conditions of every contest to understand how locked coins or a particular contest gets unlocked and becomes redeemable.

Regular coins, on the other hand, are earned by participating in contests and referring more users after your initial referral has verified their account.

Your remaining coins will stay in your Groom Gear account and can be used for future redemptions.

If you experience any issues redeeming your coins, please contact the Groom Gear support team for assistance. They will be happy to help you resolve the issue. To reach out to support follow the below steps

  • Go to your hamburger menu
  • Select the “Support” option
  • Write to us and submit.

No, there are no fees or charges associated with the process of redeeming reward points on Groom Gear.

Once redemption is triggered you cannot cancel the process. Therefore, please ensure that you have read and agreed to all of the terms and conditions.